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Refund and Returns Policy

RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: February 2026

This Returns, Refunds & Exchanges Policy forms part of the Terms and Conditions of Designer Collection. By placing an order on our website, you confirm that you have read, understood, and agreed to this policy.

Nothing in this policy affects your statutory rights under Irish or EU consumer law.

 

1. GENERAL INFORMATION

Designer Collection dispatches orders from Ireland and from our overseas warehouse. We use third-party courier providers including An Post, DPD, and international carriers. Delivery timeframes are estimates only and are not guaranteed unless expressly stated.

We are not liable for delays caused by:
1. Courier service disruptions

2. Customs processing

3. Public holidays

4. Weather events

5. Incorrect customer information

6. Events outside our reasonable control (force majeure)

7. Risk in goods passes to the customer upon confirmed delivery.

2. SHIPPING TERMS

2.1 Shipping Charges

1. Free standard shipping within Ireland on orders over €70

2. Express / Next Day delivery: €10

3. UK & Europe shipping: €15

4. Shipping fees are non-refundable unless goods are confirmed faulty or incorrectly supplied.

2.2 Incorrect Address

Customers are solely responsible for providing accurate shipping details. If a parcel is returned due to an incorrect or incomplete address:

1. Re-shipping fees must be paid before re-dispatch

2. If no response is received within 7 days, the item will be returned to stock, No refund will be issued in such cases

3. RIGHT TO RETURN (CHANGE OF MIND)

Customers may request a return within 24 hours of delivery.

To qualify:

  1. Items must be unused, unworn, unwashed, and in resellable condition.
  2. All original tags must be attached.
  3. Original packaging must be included.
  4. Items must not fall under the Non-Returnable category.
  5. Returns must be physically received within 7 days of return approval.
  6. We reserve the right to refuse returns that do not meet these conditions.
  7. Customers are responsible for, All return shipping costs, Ensuring items are returned safely, Using a tracked delivery service.
  8. We are not liable for lost or damaged return parcels.

4. RETURN FEES & DEDUCTIONS

The following deductions apply,

  1. €2.99 handling fee per returned item.
  2. Original shipping charges are non-refundable.
  3. Stitching, finishing, or customisation fees are non-refundable.
  4. Exchange re-shipping costs are non-refundable.
  5. Where a return results in the original order falling below a free shipping threshold, we reserve the right to deduct the original shipping cost from the refund.

5. NON-RETURNABLE ITEMS

The following items cannot be returned unless faulty,

  1. Pierced jewellery with broken hygiene seal.
  2. Underwear, swimwear, and shapewear.
  3. Beauty or cosmetic products that have been opened.
  4. Hosiery.
  5. Made-to-order or customised garments.
  6. Items returned incomplete or missing components

This restriction is necessary for hygiene and resale protection.

6. REFUNDS

6.1 Processing Time

Refunds are processed within 14 working days after receipt and inspection of returned goods. Refunds are issued to the original payment method only.

6.2 Inspection Rights

All returned items undergo inspections. Refunds may be – Reduced, Partially issued, Refused, If items show – Signs of wear, Damage, Odours, Makeup or tan marks, Missing tags or packaging, If a return is rejected, the customer must pay return postage to have the item sent back.

 

7. STORE CREDIT

Where issued,

  1. Valid for 120 days.
  2. Non-transferable.
  3. Not redeemable for cash.
  4. Cannot be extended beyond expiry date.
  5. We reserve the right to cancel store credit issued in error.

 

8. EXCHANGES

Exchanges are subject to:

  1. Stock availability.


Return condition compliance

  1. Return shipping is paid by the customer.
  2. Additional shipping charges apply for dispatch of replacement items.
  3. Sale, clearance, final sale, and non-returnable items are excluded.
  4. If the requested exchange item is unavailable, store credit will be issued after applicable deductions.

 

9. FAULTY OR INCORRECT ITEMS

Customers must report faulty, damaged, incorrect, or missing items within 24 hours of delivery.

Claims must include – : Order number, Clear description, Photographic or video evidence. Failure to report within this timeframe may result in the claim being refused.

Where a fault is verified, we will offer:

  1. Replacement.
  2. Repair (if applicable).
  3. Store credit.
  4. Refund.

We reserve the right to determine the appropriate remedy.

 

10. INTERNATIONAL RETURNS

Customers outside Ireland are responsible for:

  1. Return shipping
  2. Customs documentation
  3. Duties or taxes
  4. If a parcel is refused due to unpaid duties:
  5. Original shipping is non-refundable
  6. Return-to-sender courier fees will be deducted from any refund

Refunds are processed within 14 working days of receipt and inspection.

 

11. ORDER CANCELLATIONS

1. Orders may be cancelled within 24 hours of placement

2. Orders already dispatched cannot be cancelled

3. Sale or clearance items cannot be cancelled

4. Custom or made-to-order items cannot be cancelled after 2 hours

5. We reserve the right to refuse cancellation requests outside these timeframes.

 

12. PRE-ORDER TERMS

By placing a pre-order, you agree that:

  1. Full payment is taken at time of purchase
  2. Pre-orders cannot be cancelled or refunded
  3. Estimated shipping dates are approximate
  4. Delays may occur outside our control
  5. If we are unable to fulfil a pre-order, a full refund will be issued.
  6. Pre-order and in-stock items must be ordered separately.

 

13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  1. Our liability is limited to the value of the goods purchased
  2. We are not liable for indirect, incidental, or consequential losses
  3. We are not responsible for courier delays, customs delays, or force majeure events

Nothing in this section excludes liability that cannot legally be excluded under Irish law.

 

14. POLICY UPDATES

We reserve the right to amend this policy at any time. The version published on our website at the time of purchase applies to your order.

 

CONTACT INFORMATION

Email: hello@designercollection.online
Hours: Monday–Saturday, 10am–6pm